REPAIR POLICY
All MRT products carry 12 months warranty from date of shipment (invoice date) , if shipments date unidentifiable; the warranty is implemental basing on product serial number. However, such warranty does not cover the product defectiveness caused by improper application by users. For the returned faulty product within warranty period, MRT shall repair the defective within 15 working days after receiving goods. The returned faulty product should be sent to MRT with freight prepaid after obtaining RMA number from MRT. MRT shall ship back repaired products to customer by sea via post service with freight prepaid by MRT. In case the RMA item is no longer available within warranty period, MRT has the right to either substitute with a similar product, or issues a credit based on the current selling price.  

RMA Process
•Customer needs to obtain a RMA number from MRT sales window and email the RMA form to MRT before sending back the faulty products.
•The faulty products together with RMA form to be sent back to MRT with freight prepaid by customer. MRT will reject the delivery if freight is not prepaid.
•MRT shall repair faulty products within 15 working days after receiving the returned products. After products are repaired, MRT will send back the products to customer by sea via post office at MRT's cost. Customer may require alternative shipping methods but shall bear any additional charges.
•DOA (Dead on arrival) shipment: For a period of 30 days from the date of delivery (invoice date), if the products are found faulty, MRT shall replace new products for customer with both way freight paid by MRT.
•Repair Report. The repaired item would be returned with a repair report which shows the result of the repair.